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Terms & Conditions


About Us
This web site is owned and operated by Petra Boase Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
Petra Boase Ltd
Unit 17a ,The Maltings,Main Rd Narborough NORFOLK PE32 1TE United Kingdom
Phone: 01760 337333
Fax: 01760 337333
Email: info [at] petraboase [dot] com
GB749289574



Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.


Shipping And Handling
UK Delivery Charge

Standard Delivery
Our standard UK delivery charge is £2.95, orders over £50 will be delivered free of charge.A signature will be required for all our deliveries.

Providing your items are in stock we will aim to deliver your order within 5 working days -we will let you know if there are any delays

Depending on your order we may use a few different companies to deliver:
FedEx, My Hermes and Royal Mail

If you require a specialised UK delivery service please get in touch by phone or email and we will give you a quote and talk through options.


No-One at Home
If there is no one at your delivery address when your order is delivered the postman or courier will leave a card with the contact details how to retrieve your parcel.

Overseas Delivery Charges
We deliver anywhere in the world but our policy is not to deliver to PO Box addresses, due to courier restrictions.

We will deliver your order via Air Mail or UPS.

Our products are sold in Pounds Sterling on a delivery duty unpaid basis. The recipient may have to pay import duty or a formal customs entry fee prior to or on delivery. Additional taxes, fees or levies may apply according to local leglisation and customers are advised to check these details themselves before placing the order. Petra Boase is not responsible for any of these charges.

Delivery charges are based on the total cost of your order.

Country Up to £50 £50 - £100 £100 - £200 Over £200
Europe £10 £20 £30 £40
Rest of World £20 £35 £50 £65


Delivery Schedule
We deliver your order right away. We will normally send your order to you in 5 working days.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.


Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges
Except for children's clothing items, all our goods include VAT. We are unable to refund VAT on overseas orders.

Guarantee
We guarantee your satisfaction.

Reaching Us
If you need to reach us, please email us using the link on the store page, alternatively, you can call or fax us on 01760 337333 (International +44 01760 337333 ) or write to us at Unit 17a ,The Maltings,Main Rd Narborough NORFOLK PE32 1TE United Kingdom

Privacy Policy
Petra Boase Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.


Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive.

We will exchange or refund any item you are not happy with provided they are returned in their original condition within 7 days of receipt. Please ask for proof of postage from the post office for your returned item as we cannot be held responsible for anything that gets lost or damaged in transit. Delivery charges and returned postage will only be refunded if the item is faulty.

If an item you have received is damaged please inform us within 24 hrs of delivery to arrange for a replacement to be sent.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.


Disclaimer
Eg
Our greeting cards are handmade therefore slight variations might occur from the product image on the site eg different badge or use of vintage charm

Photography
While we try to get a true likeness of the item through the photography , some of the photographs arent great!!! and I promise you that the real life product will be much better!!
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